Start a Call

post

https://vca.activecalls.com/api/v1/voice/call

The Start call API initiates an outbound call for a specific agent from an external system, such as a CRM. If the request is accepted, the API returns an ID for the initiated call.

When your system sends a Start call request, ActiveCalls attempts to place an outbound call for the target agent. If the request is accepted, the API returns an ID for the initiated call that you can use to retrieve call details later.

Pre-requisites:

Authentication
The agent is connected to the widget

Responses

Language

Credentials

Bearer

JWT

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Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200Call accepted; Active Calls call id returned.

400Request body validation failure.

401Missing or invalid authentication token.

404Invalid phone number (error_code 1005), or the specified extension or customer was not found, or the extension does not belong to the authenticated customer.